The Cymbalta Promise Program
The Cymbalta Promise Program provides resources to help appropriate patients at the start of and throughout their treatment plan with Cymbalta. Your patients can sign up to receive ongoing educational and informational materials and tools during treatment. If eligible, they can also enroll in the 60-day money-back offer.
Educational Materials That Can Help Address Your Patients' Questions and Concerns
Patients receive timely information, ideas, tips, and tools to encourage ongoing dialogue with you and help them understand their condition and treatment with Cymbalta:
An Action Planner is designed to help your patients work with you to establish goals and work toward them
An Information Kit, including a doctor discussion guide, that can help your patients to have productive dialogue with you during office visits
A Progress Tracker allows patients to record their symptoms and can help them recognize progress, patterns, and helpful lifestyle choices
Newsletters provide patients with information, ideas, lifestyle tips, and tools
Patients Can Try Cymbalta for Up to 60 Days
If you and your patients new to Cymbalta aren’t satisfied, patients may be reimbursed up to 100% of their out-of-pocket prescription costs for the first 60 days on Cymbalta. The 60-day money-back offer is not a guarantee of efficacy. It provides a trial period that may help you and your patients assess the efficacy, safety, and tolerability of Cymbalta. Restrictions apply. See full Terms and Conditions below.
Overall, the Cymbalta Promise Program is designed to:
- Help appropriate new patients get started on Cymbalta and experience an adequate trial
- Encourage ongoing dialogue between you and your patients throughout the treatment process
- Help you get the right patient on the right treatment—whether it's Cymbalta or not
How Enrollment Works
To get your patients started, have them visit cymbalta.com/promiseprogram, call 1-877-CYMBALTA, or complete and return the reply card in the Cymbalta Starter Kit. Patients can sign up to receive information and educational materials and tools, enroll in the 60-day money-back offer if eligible, or both. However, patients are not required to participate in either component of the program.
If patients sign up to receive educational resources, we provide support through a series of communications designed to encourage ongoing dialogue with you and help address patients' questions and concerns. If patients enroll in the money-back offer, they can try Cymbalta for up to 60 days: If you and your patients new to Cymbalta aren't satisfied with Cymbalta, patients may be reimbursed up to 100% of their out-of-pocket prescription costs for the first 60 days of treatment.*
* Restrictions apply. See full Terms and Conditions. The 60-day money-back offer is not a guarantee of efficacy. It provides a trial period that may help you and your patients assess the efficacy, safety, and tolerability of Cymbalta.
Terms and Conditions for the Cymbalta Promise 60-day Money-back Offer
- Reimbursement offered for up to 60 days of Cymbalta therapy to a maximum of $700. Prescriptions for more than two capsules per day are not eligible for reimbursement. Limit one reimbursement per person.
- Offer void where prohibited by law. Valid only in the United States for US residents.
- Offer not valid if the prescription claims for Cymbalta are reimbursed, in whole or in part, by (1) any governmental program, including, without limitation, Medicaid, Medicare, or any other federal or state program, such as Champus, the VA, TRICARE, or a state pharmaceutical assistance program, or (2) any third-party payer in the state of Massachusetts.
- By accepting this offer, your patient agrees to notify his/her insurance carrier of reimbursement if required to do so by law or under the terms of coverage.
- Additional exclusions may apply and this offer may be terminated, rescinded, revoked or amended by Lilly USA, LLC at any time without notice.
- Cymbalta® and the Cymbalta Logo are trademarks of Eli Lilly and Company.